"We are very forward looking, but right now we know the summer will continue to be challenged."
"We need to keep the pressure on all parties to continue to bring stability to the system," she said. On some days, the airport has seen more than half of its flight departures delayed.įlint said the situation is gradually improving, with the amount of time that arriving international travellers can expect to wait on their plane before deboarding dropping from an average of 33 minutes in April to just over 16 minutes in the last week of June.īut while additional staff have already been hired by the federal agencies responsible for security screening and customs, Flint said more are still needed, particularly during peak times. We rate all types of articles, including those labeled analysis or opinion by the news source, and the dominant factor for how we select articles from a page is prominence.
Want to avoid another flight cancellation or delay? Some Canadians are taking buses or taxisĪs Canada's largest airport hub, Pearson has been most affected by the problems. We typically have at least 10-15 articles rated per source, but for larger sources (such as the New York Times and Washington Post) we have over 100 articles in our sample. Airport nightmares won't end this summer, experts say. Staffing issues at carriers and federal agencies have cascaded into flight cancellations, baggage delays and endless queues. "They'll have a better experience."Īirlines and airports have been struggling to cope with the massive travel resurgence this summer in the wake of the lifting of COVID-19 restrictions. "Being an informed passenger, even if they are getting bad news, is going to make them feel more capable," Flint said. Passengers will be able to click on links to learn about which industry partner (airport, government agency, or airline) is responsible for each step, and what each partner is doing to try to fix the delays and backlogs plaguing the system right now.ĭeborah Flint, president and CEO of the Greater Toronto Airports Authority, said the aim is to help reduce passenger anxiety about what to expect when they travel. The interactive infographic - available on the airport's website -will provide passengers with information on every step of their journey, from check-in and security to customs and baggage pickup. 
Toronto's Pearson International Airport is launching a new digital tool aimed at helping passengers navigate through the current strained air transportation system.
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